Shipping Policy
Last Updated: August 14, 2026
At Ouraring, we aim to provide a reliable and straightforward shipping experience. This Shipping Policy explains how orders placed through ouraring.shop are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Destinations
We currently ship to addresses within the United States.
Please make sure that your shipping address is complete and accurate before submitting your order.
We are not responsible for delays or delivery failures resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
3. Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times will be displayed during checkout when applicable.
Typical delivery times are:
- Standard Shipping: approximately 3–7 business days after the order has been processed.
Delivery estimates are not guaranteed and may vary depending on the destination, carrier, weather, holidays, and other circumstances beyond our control.
4. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and applicable promotions.
5. Tracking Information
Once your order has been shipped, tracking information may be provided by email.
Please allow up to 48 hours for tracking information to become active after the carrier receives and scans the package.
If tracking information does not update immediately, this does not necessarily mean that your package is lost.
6. Delivery Delays
Although we work with shipping carriers to provide reliable delivery, delays may occur because of circumstances outside our control, including:
- Severe weather
- Carrier delays
- Holidays and peak shipping periods
- Incorrect or incomplete addresses
- Customs or regulatory procedures
- Transportation disruptions
- Other unforeseen circumstances
We cannot guarantee a specific delivery date unless expressly stated at the time of purchase.
7. Lost, Stolen, or Damaged Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.
If your package appears to be lost, please contact us at [email protected] with your order number and tracking information.
For packages that arrive damaged, please contact us as soon as possible and provide photographs of the damaged package and product when available.
We will review the situation and determine the appropriate resolution.
8. Incorrect Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If you notice an address error after placing an order, contact us as soon as possible at [email protected].
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If a package is returned to us because of an incorrect or undeliverable address, we may contact you regarding available options. Additional shipping charges may apply to reship the package.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Because orders may be processed quickly, we cannot guarantee that cancellation or changes will be possible after an order has entered processing or shipment.
Once an order has shipped, it generally cannot be canceled through the order-processing system and may instead be subject to our Return & Refund Policy.
10. Shipping Restrictions
Certain addresses or locations may be unavailable for delivery depending on carrier service availability and applicable restrictions.
If we are unable to ship an order to the address provided, we will contact the customer and, where appropriate, arrange a refund for the affected order.
11. Contact Us
If you have questions about shipping or your order, please contact us:
Ouraring
1907 Water Street
Oakland, CA 94612
United States
Email: [email protected]
Phone: +1 510-289-3425
When contacting us about an order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.
